SAP Support & Service
Focus on processes, service and compliance – always with the customer as the main focus
When companies work with a complex IT system such as SAP, situations inevitably arise where external support is needed. Errors in master data or unforeseen events can quickly cause operational disruptions – and that is precisely where specialised help is crucial. In addition, there is often a need for advice on processes or the selection of solutions that must be integrated with the existing platform while complying with applicable legislation.
Why customers choose us
We offer SAP support that combines proximity with specialist expertise. With local offices and Danish-speaking experts, we make collaboration simple and efficient. Our consultants cover the entire SAP area and work flexibly, regardless of where your company is located.
We have in-depth knowledge of business processes and focus on lasting solutions through root cause analysis – not quick fixes. Service is our core business: we work according to ITIL processes, offer a user-friendly service desk system and provide you with a dedicated Single Point of Contact. At the same time, we tailor SLAs and KPIs to your specific needs.
With ISO27001, we meet the highest standards for quality and security. In short: We always put the customer first and provide SAP support that is secure, efficient and value-adding.
At SOA People Nordic ServiceCentre, you get a dedicated team of certified SAP specialists who work exclusively to ensure fast and efficient SAP support and maintenance of your solutions, so you can focus on your core business. With many years of experience – both as a consulting firm and through our consultants – we help a wide range of companies across industries and sizes on a daily basis.
Director of ServiceCenter & Payroll Service
”SAP can be complex, but support doesn’t have to be. Our team of certified specialists meet you at eye level, speaks your language and understands your business. We provide fast, reliable and flexible SAP support so that your systems are always stable and create value, allowing you to focus on your core business.”
Our support services
SAP S/4HANA
As the next-generation ERP platform, S/4HANA provides real-time insight, automated processes, and an intuitive user experience with SAP Fiori.
We help you implement, customise and optimise the solution so your business can respond faster, work smarter and leverage data better.
This way, your S/4HANA investment will translate into concrete business gains.
SuccesssFactors
Effective management of employee attraction, development and retention requires a modern HR system. SAP SuccessFactors supports the entire employee journey – from recruitment and onboarding to performance, learning and succession planning.
We help you customise and optimise SuccessFactors to make HR processes simpler, data-driven and business-supportive. With the right setup, you gain insights and tools that strengthen both the employee experience and your company’s results.
SAP ECC
We help you exploit the system’s full potential through optimisation, customisation and continuous improvements – so that SAP supports your business where it creates the most value. Our experience covers the entire spectrum from finance and logistics to production and HR, and we offer user support, troubleshooting and consulting services.
This way, we ensure that your SAP ECC solution not only works, but actively contributes to developing and strengthening your business.
Integration
We help you connect SAP ECC, S/4HANA and SuccessFactors with the rest of your IT landscape. Whether it’s cloud, hybrid or on-premise integrations, we ensure that data flows smoothly across systems. Our expertise covers everything from API and middleware solutions to real-time integration, giving you a flexible and future-proof architecture.
SAP Security Service
As part of our monthly service to those responsible for SAP security, we provide a comprehensive overview of the most critical SAP Security Notes. By implementing these updates regularly, you reduce the risk of attacks, data leaks and system crashes. At the same time, you ensure that your SAP platform meets compliance requirements and supports your business’s need for both stability and security.
SAP License Support
For large organisations, managing hundreds of products and licence types can be a challenge. We offer proactive solutions such as ongoing analysis, compliance reviews, negotiations with SAP and strategic planning – all to make licence management simpler, more efficient and more cost-effective.
Lessor Payroll
Lessor Payroll is a cloud-based payroll solution for Danish companies that makes payroll administration simpler and more efficient through automated processes. The solution supports payroll calculation, holiday administration, reporting, reporting to relevant public authorities, as well as applicable Danish legislation and collective agreements.
We offer a proven integration between Lessor Payroll and SAP that creates a seamless and automated payroll process across HR, time management and finance. The integration ensures an efficient and secure flow of data with full traceability and can be configured to meet your company’s specific payroll rules and requirements.
Payroll Service
With our payroll service, you can outsource all or part of your payroll to us. We can either take over your entire payroll process and ensure correct and timely payroll processing, or step in as temporary staff and assist your internal team when the need arises. This gives you flexibility, peace of mind and security in your payroll administration.
See here for more information SAP Payroll Service →
SAP support and service focused on your needs
Our SAP support is based on ITIL guidelines and recognised best practice standards. We offer flexible service agreements with measurable KPIs and always tailor our support to your needs. Does the issue need to be resolved within a specific time frame, and do you require support during daytime hours or 24/7/365? Regardless of the scope and complexity of the solution, we have the specialists who can handle the task.
With us, you have a direct line to support – via chat, telephone, e-mail or by creating a ticket yourself in our helpdesk portal. That way, help is always at hand.
All enquiries are registered in our HaloPSA helpdesk, which ensures correct handling and clear reporting. Tickets are automatically sent to the right specialists, who resolve the issue within the agreed time frame. We keep you informed throughout the process, and you can always follow the status in the portal.
Incident Manager
”When you contact us, your case will always be handled quickly and professionally. We ensure that it is assigned to the right specialists, and you will receive regular updates so that you always have an overview of the situation. At the same time, our user-friendly ticket system makes it easy to follow and be guided through the entire process.”
Our Support Models
SAP Support Agreement
- 24/7/365 access to SOA People Nordic help-desk management system (HaloPSA) for efficient issue tracking and resolution.
- Seamless dispatching of all tickets to appropriate teams and specialists for prompt attention.
- Dedicated Service Center staffed during business hours to ensure immediate support and assistance.
- Commitment to guaranteed Service Level Agreements (SLA) for all incidents, ensuring timely resolution.
- Continuous monitoring and proactive follow-up on tickets to ensure resolution and customer satisfaction.
- A single point of contact for all support-related queries, providing streamlined communication and support.
- Regular service meetings with the Service Delivery Manager (SDM), held monthly, quarterly, or bi-weekly, to review performance and address concerns.
- Detailed monthly reports covering hours worked and tickets handled, providing transparency and accountability.
Need help or advice?
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+45 3555 5575